Frequently Asked Questions
Everything you need to know about bringing comfort home.
What materials do you use for your bedding?
We use the highest quality long-staple Egyptian cotton, premium European flax linen, and sustainable brushed cotton to ensure maximum softness and durability.
How should I care for my Parachute products?
We recommend machine washing in cool water with a mild liquid detergent and tumble drying on low. Avoid bleach and fabric softeners to maintain the integrity of the natural fibers.
What is your return policy?
We offer a 60-day return window for most items. If you aren't completely satisfied with your purchase, you can return it for a full refund, no questions asked.
Do you offer international shipping?
Yes, we currently ship to over 20 countries worldwide. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
Are your products OEKO-TEX certified?
Yes, our products are OEKO-TEX Standard 100 certified, meaning they are tested for harmful substances and are safe for you and your family.
When will my order ship?
Standard orders typically process within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery.